Minute It Support

Frequently Asked Questions

Does Minute It upload my photos or videos to the cloud?

No. Minute It processes and generates videos primarily on your device. We do not upload or store your personal photos or videos on external servers.

Why does the app require access to my Photos?

Minute It needs access to your selected photos and videos in order to create highlight recap videos. You can manage permissions anytime in your device settings.

How do I manage or cancel my subscription?

Subscriptions are managed through your Apple ID. Go to Settings → Apple ID → Subscriptions to manage or cancel your subscription.

How are refunds handled?

All subscription billing and refunds are handled directly by Apple according to their policies. You can request a refund through Apple’s official support channels.

What happens if I delete the app?

Content generated within the app is stored on your device. Deleting the app may remove local app data. Please make sure to export and save any important videos before uninstalling.

Troubleshooting

If video generation appears stuck, try restarting the app.
Ensure you have granted Photos access.
Check that your device has sufficient storage space.
If the issue persists, contact us with details.

Contact Us

If you have any questions, feedback, or encounter issues while using Minute It, we are here to help.

Email: terrywang@yuzhitech.com.tw

We typically respond within 1–3 business days.

When reporting a technical issue, please include:

Your device model
iOS version
App version
Steps to reproduce the issue
A screen recording (if possible)